First of all, the customer service was outstanding. The Sharp Reel crew accommodated me same day as requested which was greatly appreciated as my repair was time sensitive. I brought it specifically to Sharp Reel because they render service/repairs by hand (No over gouging heavy machinery) which is almost non existent these days.
Let me tell you, these guys are amazing! This sword came back sharper than the factory had initially sent (Something Cold Steel is known for) and the kissaski has been expertly sharpened to the point of intimidation.
The polish was expertly applied and they even went a step further and polished up my brass fittings and cleaned the tsuka without being requested.
These guys are highly recommended and will absolutely use their services again very soon.